Refund Policy

Last Updated: 19th February, 2026

Welcome to Bayelsa Global Xchange. This Refund Policy outlines the conditions under which refunds may be granted on transactions conducted through our platform.

Bayelsa Global Xchange operates as a buying and selling marketplace connecting buyers and sellers. Please read this policy carefully before making any purchase.

1. Nature of Our Platform

Bayelsa Global Xchange is a marketplace that connects independent sellers with buyers. We do not manufacture, store, or directly ship most products listed on the platform unless otherwise stated.

As such, refunds are subject to the seller’s terms, as well as the conditions outlined below.

2. Eligibility for Refund

You may qualify for a refund under the following conditions:

You received a wrong item.
You received a damaged or defective item.
The item delivered is significantly different from the description.
The item was not delivered within the agreed delivery timeframe.
You were charged incorrectly.

All refund requests must be made within [3–7 days] of receiving the item.

3. Conditions for Refund Approval

To be eligible for a refund:

The item must be unused and in its original condition.
The item must be returned in its original packaging (if applicable).
You must provide proof of purchase (order number or receipt).
You may be required to provide photo or video evidence of the issue.

Failure to meet these conditions may result in denial of the refund request.

4. Non-Refundable Items

The following items are not eligible for refund:

5. Refund Process

Submit a refund request via:
Email: support@bayelsaglobalxchange.com
Contact form on the website
Provide order number and details of the issue.

Our support team will review your request within 2–5 business days.

If approved:

Refunds will be processed to the original payment method.

Processing time may take 5–10 business days depending on your bank/payment provider.

6. Return Shipping

7. Cancellation Policy

Orders can only be cancelled before they are processed or shipped. Once shipped, cancellation is not possible, but you may initiate a return after delivery (subject to approval).

8. Fraud Prevention

Bayelsa Global Xchange reserves the right to refuse refunds in cases of suspected abuse, fraud, or policy violation.

9. Contact Us

For refund-related inquiries, contact:

Email: support@bayelsaglobalxchange.com
Phone: +234 803 8704 869
Address: 65 Azikoro road Ekeki, Yenegoa